FREQUENTLY ASKED QUESTIONS

Backfocus Physiotherapy is a member of the Medibank Preferred Provider Network and BUPA. We also accept Medicare EPC referrals, WorkCover, DVA and Comcare clients. Concession prices are available for clients customers who have a concession card or students studying full time.

Please bring along any documents which may help us understand your situation. Including WorkCover or TAC claim details, your GP referral and x-rays.

If you are referred by your GP on a Chronic Disease Management Program (previously known as Enhanced Primary Care), you may be eligible to claim up to five (5) allied health treatments per year on Medicare. These treatments are specified by your GP and must be directly related to your condition.

No referral is required to see our physiotherapists, however, with a GP referral, you will get a greater Medicare rebate. If you have any further questions regarding the cost of treatment, please call your clinic directly.

Depending on your level of cover and private health insurance policy details, you could potentially be able to receive a rebate from your private health insurance on your treatment.

Please bring your health fund card with you to all of your appointments

We’ll be taking you through a range of movements. Please wear loose and comfortable clothing and shoes.

We’ve made it as simple as possible to book appointments. Either call 1300 366 284 or click the book online button to start the process.

There is ample parking at most locations, with some clinics providing free parking. Please visit the clinic pages for directions and parking hours.

In order to help us serve our customers better and schedule appointments effectively, cancellation charges will be applicable in cases of ‘no show’ or if notice of cancellation is less than 24 hours before appointment.